Frequently Asked Question

1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal.

You can chose these payment methods at checkout.

Which currency will I be charged in?

3. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery

 

To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?

We do accept exchanges but they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns are the responsibility of the buyer. You can refer to the delivery paper within your package to perform organize your return.
Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

4. Other questions

Do you offer a referral program? How does it work?

We have created a referral program to thank our customers for referring their friends and family, if you are interested in our affiliate program you will first need to have an account on our online store then you have to contact us, we will create referral discount code for you


Any of your friend who decides to place their first order using your referral link will get enjoy a 20% discount. In return you will be credited to 10$ too for helping us spread the word.

 

Do you have physical stores?

We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US, Canada and Middle East.

 

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery


If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

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